Returns & Exchanges

 

Easy Returns & Exchanges

Vanilla Sand gladly accept returns but no later than 14 days from the date of receipt. To keep the option to return, items must be returned new, unused, and with all Vanilla Sand tags to:

Vanilla Sand, Hegaustrasse 25, 76199 Karlsruhe, Germany.

Please message your order no. and tracking no. to info@vanilla-sand.com

Just as we have received and accepted your return, all successfully returned items will be credited to a voucher, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that the voucher can be used on any items incl. sales items.

We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent. Please note that all sales items are final sale and will not be accepted for return or refund.

Please contact our team at info@vanilla-sand.com if you have any questions regarding a delivery or a return/refund.